• Redemption: Gift cards can be used toward any service at our salon and must be presented at checkout.
• Online Gift Cards: Gift cards purchased online must be processed for 7 days before they can be redeemed in the salon.
• Non-Refundable: All gift card purchases are final and cannot be refunded, reloaded, or exchanged for cash.
• Expiration: Gift cards expire one year from the purchase date; we are not responsible for lost, stolen, or damaged cards.
• Non-Transferable: Gift cards may only be used by the recipient or the individual who presents the card. They cannot be transferred or resold.
• Promotional Gift Cards: Any promotional or complimentary gift cards may have specific terms and expiration dates, which will be outlined at the time of issuance.

For gift cards purchased online, please allow up to seven days for processing before they can be used in our salon. This timeframe ensures that our payment platform fully processes and settles the transaction securely. We sincerely appreciate your patience and understanding. Please note that this does not apply to gift cards purchased in-store, which are available for immediate use.

Late Arrivals & No-Show Policy

We value and respect your time. If you are running 10 minutes or more late, please call us at (281) 974-2828 so we can do our best to hold your spot. Without notice, arrivals beyond 10 minutes will be accommodated based on availability and may be considered a walk-in.

To ensure the best experience for all guests, a nonrefundable, nontransferable $50 deposit will be required to book future appointments after three consecutive no-shows. This deposit will be applied to your service. If you need to reschedule, please provide at least 24 hours notice to retain your deposit. Late cancellations or missed appointments will result in forfeiture, and a new deposit will be required for rebooking. If you prefer, you are always welcome to visit as a walk-in and be seen on a first-come, first-served basis.

While we do not charge a cancellation fee for individual appointments, we kindly ask that you notify us if you’re unable to attend. Your courtesy helps us accommodate all of our valued guests.

To reserve an appointment with a Master Technician, a $50 deposit is required at the time of booking. This applies even if you plan to pay with a gift certificate.

We understand that life can be unpredictable, and we kindly ask for at least 24 hours’ notice if you need to cancel or reschedule.

Deposit Requirements

• To retain your deposit: Please call or text us at least 24 hours in advance to cancel or reschedule your appointment.
• If canceled less than 24 hours before the appointment, the deposit is nonrefundable and nontransferable.
• If your deposit is not fully used at the time of service, the remaining balance will be saved to your profile for future services.

Late Arrival Policy

• If you are running late, please call the salon at (281) 974-2828 so we can do our best to accommodate you.
• There is a 10-minute grace period for appointments. However, this policy is typically not flexible for Master Technicians due to their full schedules.
• Delayed start times may result in adjustments to your service to ensure all clients receive the attention they deserve.

Refundable & Transferable Deposits

Your deposit may be refunded or transferred if:

✔️ The appointment is canceled or rescheduled at least 24 hours before your scheduled time.

✔️ Your deposit is not fully used during your appointment—it will remain on your client profile for future services.

✔️ You have a verifiable emergency (see acceptable proof below).

Your deposit will be forfeited if:

❌ The appointment is rescheduled or canceled less than 24 hours before the scheduled time.

❌ The appointment is missed entirely without notice.

Emergency Reschedules (After the 24-Hour Period)

We completely understand that unexpected emergencies can arise. If you experience an emergency and are unable to make your appointment, we’re happy to review your situation and consider transferring your deposit with appropriate documentation.

Examples of Accepted Documentation:

• Doctor’s Note – This must be on official letterhead, including the doctor’s signature, your name, and the date of the missed appointment.
• Car Accident Report – A police report that includes your name and the date of the incident.

If you find yourself in an emergency, please reach out to us as soon as possible. We truly appreciate your understanding and will do our best to assist you!

For group reservations, we require a deposit and ask that you contact the salon directly, as group bookings of four or more guests cannot be scheduled online. 

To ensure a smooth and efficient experience, please provide the desired services for each guest in your party at the time of booking. This allows us to schedule appointments with the appropriate technicians and ensure the best service for everyone

Deposit Requirements

A deposit is required to secure group bookings and will be applied to your services:

• 4 Guests – $100 Deposit
• 6 Guests – $150 Deposit
• 8 Guests – $200 Deposit
• 10+ Guests – $300+ Deposit

Refundable & Transferable Deposits

Your deposit may be refunded or transferred if:

✔️ The appointment is canceled or rescheduled at least 24 hours in advance.

✔️ The full deposit is not fully used at the time of the appointment—it will remain on your client profile for future services.

✔️ The deposit can be used to cover services for other group members during the scheduled appointment.

✔️ If an emergency arises within 24 hours of your appointment, the deposit may be transferred with valid documentation (see below).

Your deposit will be forfeited if:

❌ The appointment is rescheduled or canceled less than 24 hours before the scheduled time.

❌ 50% or more of the group is more than 15 minutes late to the scheduled appointment. (Please call us if your party is running late so we can try to accommodate you!)

❌ 50% or more of the group does not attend the scheduled appointment without 24 hours of prior notice to our team. (If any members of your party cannot make it, please inform us at least 24 hours in advance.)

Emergency Reschedules (After the 24-Hour Period)

We completely understand that unexpected emergencies can arise. If you experience an emergency and are unable to make your appointment, we’re happy to review your situation and consider transferring your deposit with appropriate documentation.

Examples of Accepted Documentation:

• Doctor’s Note – This must be on official letterhead, including the doctor’s signature, your name, and the date of the missed appointment.
• Car Accident Report – A police report that includes your name and the date of the incident.

If you find yourself in an emergency, please reach out to us as soon as possible. We truly appreciate your understanding and will do our best to assist you!

We appreciate your cooperation in helping us create a seamless and enjoyable experience for all guests. If you have any questions or need to make adjustments to your group reservation, please contact us—we’re happy to assist you!

At Gloss Nail Bar, we take pride in providing high-quality services and ensuring every guest has a positive experience. All services are non-refundable.

If you are unsatisfied with your service, please contact us before leaving the salon or contact us within 7 days of your appointment. We will do our best to address your concerns and accommodate you with a solution that meets our salon standards.

Your satisfaction is important to us, and we appreciate the opportunity to make things right!

At Gloss Nail Bar, we welcome children into our salon; however, for the safety and comfort of all guests, we kindly ask that a parent or guardian supervise their child at all times.

• We are not responsible for the safety or care of children while in the salon.

• For safety reasons, children are not allowed in service areas unless they are receiving a service.

Additionally, we ask that guests limit the number of extra visitors not receiving services to help maintain a relaxing environment for everyone.

We appreciate your cooperation in ensuring a pleasant experience for all our clients! 

At Gloss Nail Bar, we strive to provide a welcoming, relaxing, and professional experience for all our guests. To maintain a safe and respectful environment, we reserve the right to refuse service to anyone under the following circumstances:

• Disruptive or Inappropriate Behavior – Any form of rudeness, disrespect, aggression, or harassment toward staff or other guests will not be tolerated.
• Repeated No-Shows or Late Cancellations—Guests who have a pattern of missed appointments or last-minute cancellations may be required to prepay or may be refused future bookings.
• Poor Hygiene or Health Concerns – To protect the well-being of all guests, we cannot perform services on individuals with contagious conditions (e.g., fungal infections, open wounds, or visible signs of illness).
• Violation of Salon Policies – Noncompliance with our appointment, deposit, or service policies may result in refusal of service.
• Intoxication or Impairment – For safety reasons, we cannot provide services to guests who appear to be under the influence of drugs or alcohol.

Our goal is to create a positive and enjoyable experience for everyone. We appreciate your understanding and cooperation in upholding our salon’s standards.

While we strive to maintain a secure environment, we are not responsible for lost, misplaced, or forgotten personal belongings.

If You Leave an Item Behind:

Contact Us Promptly – If you believe you have left an item at our salon, please call us at (281) 974-2828 as soon as possible.

Storage Period – Found items will be held in our Lost & Found for 7 days. After this period, unclaimed items may be donated or discarded.

Verification Required – Guests may be asked to provide a description and proof of ownership (if applicable) to claim an item.

Pick-Up Time – Guests must pick up lost items during business hours and have up to 3 days to retrieve item(s). Please call ahead to confirm availability.

Valuables & Personal Responsibility

• We kindly ask that you keep track of your personal belongings during your visit.
• Gloss Nail Bar is not liable for lost or stolen items, including jewelry, phones, wallets, or other valuables.
• For security reasons, we do not store or hold personal belongings for guests.
• For sanitary reasons, perishable or hygiene-related items (e.g., food, makeup, and beauty tools) may be disposed immediately.

At our salon, we welcome service animals as defined by the ADA. For the comfort and safety of all our guests, we reserve the right to refuse service if a service animal is unruly, undisciplined, or disruptive to other clients.

Please rest assured that our on-site cleaning team is dedicated to maintaining the highest standards of cleanliness and sanitation at all times.

We want you to love your nails! If you experience any issues, please call us to schedule an appointment for a complimentary fix. We offer a flexible 48-hour regular polish chip guarantee and a 7-day guarantee for nail fixes, covering:

✔️ Gel/Polish Chipping

✔️ Breakage (if the original set was applied too thin at our salon)

✔️ Any application-related concerns from your service with us

However, our guarantee does not cover:

❌ Breakage due to excessive force (e.g., nails cracked and bleeding from impact)

❌ Self-inflicted damage (e.g., nail-biting, at-home filing, or alterations)

If you cannot visit us within the 7-day period, please contact us as soon as you notice an issue so we can accommodate your next visit. Concerns brought up after 7 days will be subject to a service charge.

We are always happy to assist with any concerns about your service. Please reach out—we’re here to help!

We highly recommend booking an appointment to ensure availability, but we do accept walk-ins based on availability.

You can book an appointment online by clicking our website’s ‘Book Now’ button or by calling or texting us at (281) 974-2828. Group reservations of (4+ guests) must be booked directly by calling the salon.

We do not require a deposit for individual appointments. 

Deposits are required for appointments with Master Technicians and group bookings (deposit amounts vary based on party size). Deposits go toward your service and are nonrefundable/nontransferable if canceled within 24 hours of the appointment.

Please call us at (281) 974-2828 if you are running 10 minutes or more late. We will do our best to accommodate you, but your appointment may be adjusted based on availability. If no notice is given after 10 minutes, your appointment may be considered a walk-in.

We ask for at least 24 hours notice if you need to cancel or reschedule. (please see the cancelation policy for group bookings and bookings with master tech here)

Yes! Gift cards are available for purchase in-store and online.

Online gift cards require 7 days to process before they can be redeemed in the salon.

No, all gift card sales are final and cannot be refunded or exchanged for cash.

We follow the highest industry standards for hygiene. All tools are sterilized, and disposable items are used where necessary to ensure a clean and safe experience. 

We also have an on-site cleaning team to ensure all high-traffic areas and service areas are disinfected and sanitized before servicing the next guest.

We accept cash, credit/debit cards, Apple Pay, Tap Pay, and Gloss Nail Bar gift cards. We do not accept checks.

Multiple discounts, promotions, or offers cannot be combined.

We offer complimentary valet parking for your convenience. If you prefer not to use valet services, you may park in our shared lot with Barnaby’s or find street parking nearby. Please be mindful of any posted parking restrictions to avoid citations.